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Shipping & Returns

SHIPPING POLICY

Estimates below do not apply during busy holiday seasons. Saturdays & Sundays do not count as business days.

Note: It might take up to 2 business days to ship the item after the payment is cleared.

For regular or expedited Delivery, your package may take up to 9 business days to arrive. For express delivery, your package may take up to 4 business days to arrive. For international delivery, your package may take 15-30 business days to arrive. We don't ship to P.O. Boxes.

If applicable, you may track your package at Canada Post website, or log into your account to review your order! All orders are processed by our team. We prepare and ship orders as quickly as possible when they are placed, but we ask that you allow 2 business days for your order to be fulfilled. Express Delivery orders are prioritized and generally ship faster. Any order placed after 05:00 pm EST may not be processed until the next business day (so, if you place an order on Friday after 05:00pm EST or later, it may not be processed until Monday morning). Weekends and Canadian holidays do not count as business days.

Some orders can take longer if there are credit card authorization or security issues or high holiday season volume. To ensure the quickest processing time, especially during the busy holiday seasons, please make sure to add a contact number such as a cell phone or work number when you are checking out.While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, Canada Post errors or other factors beyond our control.

 

Following these procedures help ensure your orders are processed quickly and smoothly:

       1. Include a  contact number at checkout
       2. Double-check the address and all information before submitting your order.
       3. Add customerservice@mindgames.ca to your email whitelist to be sure that you'll receive email notifications if there are any questions or issues with your order.
       4. If you receive a notice or call asking you to contact us, please respond. It often means that we will not be able to proceed without additional information from you.
       5. If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.

 

Oversized Packages:

Orders consisting of physically large items may be classified as oversized by the Canada Post. This can cause the shipping cost to differ from what was calculated at checkout. In this event we will contact you with an exact shipping cost for your approval before proceeding with the order. Please understand that oversized status and any additional costs are determined by the shipping services and are not under our control.

If the shipping address for your order does not match the billing address on your credit card, we may require you to list the alternate address with your credit card company. This extra step in the ordering process helps prevent fraudulent use of your credit card. We may need to contact you via either the phone number or email address that you provided with your order to inform you of this requirement.

 

Customs Fee:

The customer is responsible if any duties and taxes are imposed by their country at their country's border. Custom fees are very common. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering. Duties, taxes and customs fees are not set mindgames.ca and are not paid to us.

 

IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS: 

If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the full cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly. 

 

Free Shipping:

Free shipping is available in Canada only when the order total is $75.00 or more (before taxes and after discount) and the weight of the item(s) is not more than 5kg.


RETURN POLICY:

We must be notified of the return within 7 days of your receipt of the product. You must contact us at customerservice@mindgames.ca before making any returns. Failure to do so will prevent us from provinding the refund.

The product must still be in MINT FACTORY SEALED CONDITION. If a child opens a toy, plays with it and breaks it, we will not be able to accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.

All products are shipped in factory-fresh condition unless otherwise noted in the description. Minor packaging flaws that do not affect the condition of the contents are not considered damage, either for manufacturing returns or for insurance claims. A small scuff or dent on packaging incurred during shipping, for example, does not constitute item damage. If you wish to return an item due only to a minor flaw in the package, shipping and restock fees will apply. If you are a collector seeking pristine packaging, please visit our mind games stores directly. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. If the package is too large or very valuable, please contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you. Please include your invoice with your return.

If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee that will be deducted from your refund.

Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to up to a 15% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, mindgames.ca is not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.

Before returning any electronic merchandise, or toys that make sound, please try replacing the batteries first, as this may solve the problem.

Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return!

Any returns on merchandise purchased during the holiday season can be returned up until January 7th, 2015

 

Cancellations

Orders may be cancelled as long as they have not been processed - usually the next business day. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed. Please contact Customer Service by email to see if your order has not yet been processed and can still be cancelled. 

Pre-orders and back-orders can be cancelled any time up until the item is in stock and your order has been processed.

 

Undelivered Items:

International customers need to wait 45 days (occasionally there are hold-ups at customs, which is beyond our control) before contacting us about not receiving their orders.